❓ Frequently Asked Questions
Answers to all your questions at pojko
Deposits, bonuses, VIP benefits, account security, and verification — find clear and straightforward answers to every topic right here.
The questions that come up most often when using pojko are all gathered together on this page. From account verification to depositing with bKash or Nagad, earning VIP cashback, understanding welcome bonus terms, and keeping your account secure — answers are organized across five separate sections. If you cannot find the answer to a question, our 24/7 support team is always ready.
pojko FAQ
Detailed answers to 22 questions across five sections
Verification & Documents KYC
Yes, pojko uses SSL encryption technology to store all your documents in an encrypted state. Only authorized staff can access this information. Your personal data is not shared with any third party. To learn more about our data protection policy, visit the Privacy Policy page.
A verification request is usually sent at the time of the first withdrawal, or if any unusual activity is detected on the account. Additionally, identity confirmation may be requested at any time for security purposes. Submitting documents on time keeps your account and winnings safe.
Verification primarily protects your account from misuse by others. It confirms that the account is being operated by its real owner. This process is essential for ensuring fair play and protecting every player's funds.
Clear photos or scans of a National ID Card (NID), passport, or driving license are accepted. All four corners of the document must be fully visible and the information must be legible. Blurry or cropped images are not accepted. If you have any issues, contact the support team.
Deposit Questions Deposit
Log in to pojko, go to the Cashier section, and select bKash. Send money from your bKash app to the number shown on screen, then enter the transaction ID in the designated box. Your pojko wallet will usually be credited within a few minutes.
The minimum deposit at pojko is ৳100. This limit applies to all three methods — bKash, Nagad, and Rocket. You can get started with just ৳100, and if eligible, you will also receive the welcome bonus.
Deposits can sometimes be delayed due to network issues. First wait 5–10 minutes and refresh the page. If it still has not arrived, contact us via live chat or at [email protected] with your bKash / Nagad / Rocket transaction ID. Our team will resolve the issue promptly.
Absolutely. Nagad is fully supported at pojko. Just like bKash, go to the Cashier, select Nagad, send money to the number displayed, and submit the transaction ID. You can also deposit using Rocket (Dutch-Bangla Bank's mobile wallet).
VIP & Cashback VIP
There are three VIP levels at pojko: Bronze, Silver, and Gold. The Bronze level offers a weekly cashback of up to 0.5%, Silver offers up to 1.0%, and the Gold level offers up to 1.5%. Each level comes with higher benefits and priority service.
In addition to cashback, higher VIP levels provide access to priority withdrawal processing, personal support, and exclusive promotional offers. Gold members enjoy the highest level of service. The benefits continue to improve based on the player's activity.
Cashback is calculated at a set rate on your net losses each calendar week. The rate differs depending on whether you are at the Bronze, Silver, or Gold level. At the end of the week, cashback is automatically added to your wallet. It can be withdrawn without any wagering conditions.
Continuing to play regularly and staying active is the main way to reach a higher VIP level. As your volume and consistency of play increases, your VIP evaluation improves automatically. You can contact support for details on your current level and progress.
Bonuses & Offers Bonus
No. The 100% welcome bonus can only be received once, at the time of the first deposit. Each player may open only one account, and one welcome bonus applies to that account. Attempting to create duplicate accounts or claim multiple bonuses may result in account suspension.
A wagering requirement means you must place a specified amount in bets before the bonus funds can be withdrawn. At pojko this condition is bonus amount × 10 — on the bonus only, not on the deposited amount. Example: if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing it.
Yes, a bonus can be cancelled. However, cancelling a bonus will also cancel all winnings earned from that bonus. Only your original deposited amount will remain in your wallet. Contact the support team via chat to cancel a bonus.
After opening an account, a 100% bonus is automatically added on your first deposit — up to a maximum of ৳8,000. Example: deposit ৳1,000 and you get a ৳1,000 bonus, giving a total balance of ৳2,000. If you deposit ৳8,000 or more, the bonus is capped at ৳8,000 — so a deposit of ৳18,000 gives a ৳8,000 bonus, making the total ৳26,000.
Bets on slots, fishing games, and most casino games generally count in full toward wagering. Some games may contribute only partially. For the most up-to-date list, visit the Terms & Conditions page or ask support.
Stay Safe Security
Use a password of at least 12 characters — combining uppercase and lowercase letters, numbers, and special characters. Avoid names, dates of birth, or simple sequences ("123456"). Do not use this password on any site other than pojko, and change it at regular intervals.
Yes. pojko uses SSL encryption on all data transmissions. This means your login information, payment data, and personal details all travel through encrypted channels. If you see the padlock icon in your browser's address bar, your connection is secure.
Change your password immediately and notify us via live chat or at [email protected]. The support team will investigate the account and take steps to secure it temporarily if needed. Do not share your login details with anyone at an unknown person's request.
Always check that the address bar shows the correct address pojko.lat and confirm the padlock icon (HTTPS). Be cautious of domains with slight misspellings (pojk0.lat, p0jko.lat, etc.). Rather than logging in directly from an unfamiliar link, type the address yourself.
Never give anyone your OTP, bKash PIN, or Nagad PIN. No pojko employee will ever ask for your PIN or OTP. If anyone requests this information in pojko's name, it is a scam. End the conversation immediately and report it to [email protected].
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