pojko's Privacy Policy — Your Information Is Our Responsibility

Introduction & Scope

pojko ("we", "us" or "platform") is an online betting and casino service operated with Bangladeshi players in mind. This Privacy Policy ("Policy") explains how pojko collects your personal information and other data, the purposes for which it is used, who it may be shared with, and what steps are taken to protect your information.

By using our website or mobile service, you are considered to have accepted the terms set out in this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us at [email protected].

What Information We Collect

pojko collects various types of information. This information can be divided into two main categories: what you provide directly, and what is collected automatically while you use our platform.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only persons aged 21 or above may use the service)
• Mobile phone number and email address
• Payment-related information — bKash, Nagad, or Rocket account numbers (for processing transactions)
• Identity document information (national ID card or passport) — as part of the KYC verification process
• The content of your conversations with our support team
• Any other information you voluntarily provide

2.2 Automatically Collected Information

• IP address and approximate geographic location
• Browser type, device model, and operating system
• Time spent on the platform, pages visited, and click patterns
• Login times, session information, and security logs
• Betting history, gaming behavior, and transaction records
• Data collected from cookies and similar tracking technologies

Purpose of Using Information

pojko uses your information only for the following legitimate purposes. We never use your information unnecessarily or sell it to third parties.

3.1 Service Operation & Improvement

• Creating, managing, and keeping your account secure
• Processing deposit and withdrawal transactions
• Applying bonuses and promotional offers
• Improving platform performance and testing new features
• Identifying and resolving technical issues

3.2 Security & Legal Obligations

• Preventing fraud, money laundering, and other illegal activities
• Age verification — ensuring access only for those aged 21 or above
• Completing the KYC (Know Your Customer) process
• Complying with legal or regulatory requests from relevant authorities
• Resolving disputes and maintaining audit trails

3.3 Customer Service & Communication

• Providing 24/7 support via live chat and email
• Sending important notifications related to your account
• Providing information and assistance related to responsible gaming

Information Sharing & Disclosure

pojko does not sell your personal information to third parties. However, information may be shared with the following parties in certain circumstances:

4.1 Service Provider Partners

The minimum information necessary for operations is shared with payment processors (bKash, Nagad, Rocket), game software providers, and data security technology providers. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed when a valid directive is received from a relevant authority or court, when required for investigating fraud or criminal activity, or when legally necessary to protect the rights of pojko or its users.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance, and the terms of this Policy will continue to apply.

Cookies & Tracking Technologies

pojko uses cookies and similar technologies to keep the website and app running smoothly and to improve your experience.

5.1 Types of Cookies

• Essential cookies — required for login sessions, security tokens, and core functionality; disabling these will prevent the site from working properly.
• Functionality cookies — help remember your preferences (such as language selection).
• Analytics cookies — used to monitor site usage and improve the service.

5.2 Cookie Controls

Cookies can be disabled or deleted from your browser settings. Please note that disabling essential cookies may cause some important parts of our service to stop working correctly.

Data Security Measures

pojko gives the highest priority to protecting your personal information. We use industry-standard security technologies and practices.

6.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data exchanged between your browser and our servers is encrypted
• Advanced encryption methods applied to the storage of sensitive data
• Firewalls, intrusion detection systems, and regular security audits
• Two-Factor Authentication option

6.2 Organizational Security

• Only authorized personnel have access to the minimum necessary information
• Regular privacy and data protection training for staff
• A rapid response plan is in place for data breach incidents

Data Retention Period

pojko retains your personal information only for as long as necessary or legally required.

• Active account information — retained for as long as the account remains active.
• Financial transaction records — kept for a set period as required by law.
• After account closure — information required for KYC, fraud prevention, and legal obligations may be retained for a specified period.
• After withdrawal of marketing consent — related information is deleted within a reasonable period.

Your Rights & Choices

As a registered user of pojko, you have the following rights regarding your own information:

8.1 Access & Correction

You can view and correct your personal information at any time by going to your account settings. If you have trouble accessing any information, write to [email protected].

8.2 Request for Data Deletion

You may request to close your account and apply for your personal information to be deleted. However, due to legal or regulatory obligations, some information may not be possible to delete before a specified period.

8.3 Opt Out of Marketing Communications

To stop receiving promotional messages or newsletters, click the link at the end of any message or send a request to [email protected].

8.4 Filing a Complaint

If you have any complaint about the handling of your information, please contact [email protected] first. Our team will review the matter within a reasonable time.

Protection of Minors

pojko's services are intended only for persons aged 21 or above. We do not intentionally collect any information from minors. If a person under 18 has registered by mistake and we become aware of this, that account and its information will be removed immediately.

If you believe a minor is using our platform, please notify us at [email protected].

Policy Changes

pojko may update this Privacy Policy from time to time. If there are significant changes, we will notify you by email or through the platform. Continuing to use the service after an update will be considered acceptance of the new policy.

The date of the most recent update is always shown at the top of this page. We recommend reviewing this policy regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We are available 24 hours a day, 7 days a week to assist in both Bengali and English.